Passenger Text Messages.

West Coast Ambulance sends optional text messages about scheduled trips. These are the SMS terms for those messages: who receives them, how consent is given, what we send, and how to stop them.

Who Receives Messages

Passengers, and the people who book or pay for a passenger's ride, such as family members and facility staff.

Each person receives texts only on their own mobile number, and only after ticking the consent box for that number.

Email is the default way we send trip updates. Texts are optional and are not needed to book a ride.

How Consent Is Given

Next to the mobile number field there is an optional consent box. It is never ticked in advance. The box appears on our online booking page at hub.wcambulance.com/book and on the payment link we send to family members.

When a ride is booked by phone, our agent reads the same words to the caller and records the caller's yes.

The consent box looks like this:

What We Send

• Booking confirmations
• Pickup reminders and new pickup times
• Wait-time notices
• Payment or receipt links

Our texts never include dollar amounts or medical details. Payment and receipt messages contain only a secure link.

We do not send marketing or promotional messages.

Our Number, Message Frequency and Cost

Passenger texts come from (855) 635-5562.

Message frequency varies by trip. Message and data rates may apply, depending on your mobile plan.

Wireless carriers are not liable for delayed or undelivered messages.

How to Stop

Reply STOP to any message to stop texts. You can also reply QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT, or tell us by phone or email. We send one message to confirm, and after that we send your trip updates by email.

Reply HELP for help, or contact us using the details below.

To start texts again after replying STOP, reply START.

Privacy

Text-message opt-in data and consent are not shared with any third parties or affiliates, and are never sold, rented or transferred. Our text-message provider uses them only to deliver our messages. We do not share mobile numbers with anyone for marketing or promotional purposes.

See our Privacy Policy for more about how we handle your information.

Questions