Insurance & Billing.

We work with major insurance providers and offer transparent billing for facilities and families.

Accepted Insurance

We Work With Your Coverage

West Coast Ambulance accepts a wide range of insurance plans to make medical transport accessible.

Medi-Cal

California Medicaid program

Medicare

Federal health coverage

Commercial Insurance

Most major plans accepted

Workers' Comp

Workplace injury coverage

Private Pay

Clear, upfront pricing

Coverage varies by plan. We verify benefits before transport when possible. Contact our billing team if you have questions about your specific coverage.

How Billing Works

Transparent Billing, Two Tracks

Whether you're a facility partner or a patient's family, we keep billing straightforward and documented.

For Facilities

Streamlined billing designed for hospitals, SNFs, dialysis centers, and care facilities with high transport volume.

Direct facility billing with net-30 payment terms
Dedicated account representative for your facility
ePCR and trip documentation included with every invoice
Volume agreements available for high-frequency partners
Custom reporting and transport summaries on request

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For Families & Patients

We handle the insurance complexity so you can focus on your loved one's care and recovery.

Insurance verification before transport
Prior authorization assistance when required
Clear private-pay pricing with no hidden fees
No surprise bills — we confirm costs upfront
Flexible payment options for out-of-pocket costs

Common Questions

Billing FAQ

Do I need prior authorization for transport?

It depends on your insurance plan and the type of transport. Many Medi-Cal and Medicare transports require prior authorization. We handle the authorization process on your behalf whenever possible.

How quickly do facilities receive invoices?

Invoices are generated within 48 hours of transport completion. Each invoice includes full trip documentation, ePCR reports, and any supporting paperwork needed for your records.

What happens if insurance denies my claim?

We work with you to appeal denied claims when appropriate. If a transport ultimately isn't covered, we offer private-pay options and will discuss pricing before any additional charges are applied.

Can I get a quote before booking?

Yes. Call us at 800-880-0556 or email [email protected] with the transport details, and we'll provide a clear quote based on distance, level of care, and insurance coverage.

Questions About Billing?

Our billing department is here to help with insurance verification, account setup, and payment questions.

800-880-0556 [email protected]