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Insurance & Billing.

We work with major insurance providers and offer transparent billing for facilities and families.

Insurance & Payment

We Work With Your Coverage

West Coast Ambulance works with Medi-Cal, Medicare, and commercial plans, and rides booked with us directly or online are private pay.

Medi-Cal

Rides assigned by your plan’s transportation broker

Medicare

May cover medically necessary BLS ambulance

Commercial Insurance

Coverage depends on your plan

Workers' Comp

Workplace injury coverage

Private Pay

Direct and online bookings

Coverage varies by plan. Medicare and Medi-Cal may cover BLS ambulance when it is medically necessary and authorized, though deductibles and coinsurance may still apply, and wheelchair and stretcher van rides are generally not covered by Original Medicare. We verify benefits free before a scheduled trip — contact our billing team if you have questions about your specific coverage.

How Billing Works

Transparent Billing, Two Tracks

Whether you're a facility partner or a patient's family, we keep billing straightforward and documented.

For Facilities

Streamlined billing designed for hospitals, SNFs, dialysis centers, and care facilities with high transport volume.

  • Direct facility billing with net-30 payment terms
  • Dedicated account representative for your facility
  • ePCR and trip documentation included with every invoice
  • Volume agreements available for high-frequency partners
  • Custom reporting and transport summaries on request
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For Families & Patients

We handle the insurance complexity so you can focus on your loved one's care and recovery.

  • Free benefits verification before a scheduled trip
  • Prior authorization assistance when required
  • Clear private-pay pricing — every charge itemized
  • Covered Medi-Cal rides arranged through your plan or its transportation broker
  • Help with coinsurance or copay balances left after insurance

Common Questions

Billing FAQ

Do I need prior authorization for transport?
It depends on your insurance plan and the type of transport. Many Medi-Cal and Medicare transports require prior authorization. Covered Medi-Cal rides are arranged through your Medi-Cal plan or its transportation broker, so contact your plan first; for other coverage, we verify your benefits free before a scheduled trip.
Does Medi-Cal cover NEMT?
Yes. Medi-Cal covers Non-Emergency Medical Transportation for eligible beneficiaries when transport is medically necessary and the patient has no other means of transportation. West Coast Ambulance is a Medi-Cal enrolled NEMT provider. Covered rides are arranged through your Medi-Cal managed care plan or its transportation broker, which assigns the trip to us — contact your plan to set one up, or call 800-880-0556 and we will verify your benefits free.
How quickly do facilities receive invoices?
Invoices are generated within 48 hours of transport completion. Each invoice includes full trip documentation, ePCR reports, and any supporting paperwork needed for your records.
What happens if insurance denies my claim?
We work with you to appeal denied claims when appropriate. If a transport ultimately isn't covered, we offer private-pay options and will discuss pricing before any additional charges are applied.
Can I get a quote before booking?
Yes. Call us at 800-880-0556 or email [email protected] with the transport details, and we'll provide a clear quote based on distance, level of care, and insurance coverage.

Questions About Billing?

Our billing department is here to help with insurance verification, account setup, and payment questions.

800-880-0556 [email protected]