Pay Your Bill

It depends on your plan and how the ride was arranged. Covered Medi-Cal rides come through your Medi-Cal plan or its transportation broker, Medicare and Medi-Cal may cover BLS ambulance when it is medically necessary and authorized, and rides booked with us directly or online are private pay. When a covered transport is billed to your carrier, you are responsible for any remaining balance, such as copays, coinsurance, or deductibles, and our billing team will work with you on it.

We understand that a medical bill can arrive at a difficult time. Whatever your situation, the best first step is to call our billing department at 800-880-0556 and talk it through with us. If your balance is the coinsurance or copay left over after we billed your insurance, we will work with you to find a manageable solution. If you are paying out of pocket, our billing team can go through your statement with you, explain what each charge is for, confirm how your transport was billed, and go over the payment methods we accept.

You can request an itemized statement by calling our billing team at 800-880-0556 or emailing [email protected]. Please have your account number or date of service ready. We will send the itemized breakdown to you within 5 to 7 business days.

If we file with your insurance, you will receive a statement after your carrier has processed the claim, typically 30 to 90 days after the date of service. For private-pay transports, expect your statement within 2 to 4 weeks. If you have not received a bill and believe you should have, contact us at 800-880-0556.

Our billing department is available Monday through Friday during business hours. You can reach us by phone at 800-880-0556 or by email at [email protected]. Please have your account number or invoice number available when you call.